Serving Melbourne & Australia
AI chatbots for Australian business websites
A website AI chatbot helps visitors find answers to common questions and decide where to go next. Purely Automated offers chatbot projects for businesses that want to guide enquiries while keeping a route to human help.
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Help visitors find their next step.
What should a website chatbot answer?
Start with questions your business can answer consistently: what you offer, how to enquire and where to find service information. The project should define the source material, the questions it covers and when it should direct someone to your team.
Does a chatbot replace your team?
A chatbot is useful for routine guidance; it should not be the only route to help. Complex questions, missing information and decisions that need judgement should have a clear way to reach a person.
What information do you need to get started?
Bring your service information, frequently asked questions and examples of enquiries you receive. Keep personal customer details out of those examples. We can discuss the scope and information needed on the call.
How does this relate to automation?
The chatbot handles a visitor conversation. Automation handles a repeatable task behind it, such as a follow-up. These can be discussed together, with connections depending on the systems and scope.
Talk through what you need.
Bring your questions to a free 15-minute call.
Book a free call